Privacy Policy

Last updated: July 18, 2026

1. Information We Collect

We collect basic personal information when you place orders, subscribe to newsletters or contact customer support, including your full name, shipping address, email address, phone number and payment billing details. We also collect anonymous browsing data via cookies, to optimize page experience, track advertising performance and analyze visitor traffic. Payment card data is fully processed by authorized payment providers; we will not permanently store your complete credit card information on our server.

2. How We Use Your Personal Data

Your information is only used to fulfill order delivery, process refund requests, reply to support tickets, send order update emails, and measure advertisement conversion performance. We will never send irrelevant spam emails, you may unsubscribe from marketing mails at any time via the unsubscribe link inside each marketing email.

3. Data Retention Period

We keep order related data for 3 years for accounting, after-sales and dispute resolution requirements. If you create an account on our store, your profile data will be reserved until you submit a formal deletion request. Comment records will be retained to prevent malicious repeated submissions. We will erase private data once legal storage requirement expires.

4. User Rights Over Personal Information

You hold full rights to request a copy of all personal data we stored for you, request modification of wrong profile information, or request permanent deletion of your user data, except records we must retain for tax, security and official compliance purposes. Please send your application to support@hstrainers.com for data export or deletion. We will respond your formal request within 14 working days.

5. Third-party Data Transmission

We may share necessary shipping information with logistics carriers to arrange parcel delivery. We use official advertising tracking tools to record purchase events for campaign optimization. All third parties we cooperate with are required to follow global data protection regulations, they are forbidden to reuse your private information for unauthorized usage. We will never sell your personal information to unrelated third-party merchants.

6. Cookie Usage

Functional cookies are enabled to save cart contents and login status. Analytical cookies help us understand user browsing behavior. You can disable cookies through your browser setting, yet some shopping functions may become unavailable after cookie restriction.

7. Contact Information

If you have any questions about data usage and privacy protection, please email: support@hstrainers.com