Refund policy
Refund & Return Policy
Effective Date: July 20, 2026
We want every customer to have a positive experience with HOSFU products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The product must be unused
- The product must be in its original packaging
- All accessories and included items must be returned
- Proof of purchase must be provided
2. Products Not Eligible for Return
For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or damaged after delivery.
Returns may be rejected if:
- The product shows signs of use
- The packaging or accessories are missing
- The product was damaged due to improper handling
3. Return Process
To request a return:
- Contact our customer support team:
Email: support@[yourdomain].com
- Provide:
- Order number
- Customer name
- Reason for return
- Photos or videos if the product has quality issues
- Our support team will review your request and provide return instructions.
Please do not send products back without approval.
4. Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong product was delivered
- A manufacturing defect is confirmed
We recommend using a trackable shipping service for returns.
5. Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- Shipping fees are generally non-refundable unless the return is caused by our error
Your bank or payment provider may require additional processing time.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item:
Please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos/videos of the issue
- Description of the problem
We will review your request and provide a replacement or refund solution.
7. Order Cancellation
Orders may be canceled within 24 hours after purchase before shipment processing begins.
Once an order has been shipped, cancellation requests cannot be accepted.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging.